Directory of Audits
OUR OBJECTIVE: AUDIT VALUE PROPOSITION
We are pleased to know our experience has helped you
The significant finding is the "absence of empathy" and wiliness to accept objective feedback "a complaint is a gift".
Tourism office Australia and WA 2009-2010
No interest in Customer feedback, not able to delivery their core objective.
Staff are highly defensive and dogmatic when challenged. (to view in a larger screen - click here)
Australian Passport renewal process 2010 We road test the service. larger window - click here