Directory of Audits
 
 
 
 
 
 
 
 
 
 
 
 
OUR OBJECTIVE: AUDIT VALUE PROPOSITION 
 
We are pleased to know our experience has helped you
   
The significant finding is the "absence of empathy" and wiliness to accept objective feedback "a complaint is a gift".
 
 
 
Handling Complaints
 

1[ ] never argue with the customer

2[ ] don’t lecture

3[ ] ask them to explain the problem

4[ ] empathise – (take an interest)

5[ ] confirm the problem

6[ ] summarise the key points

7[ ] get them to agree with the points

8[ ] get the person’s ideas

9[ ] say what you can do

 

Related links:


Philosophy

 

 

Survey Visa results 2008-2010

 		  
to view a separate page click here
 
 

Biz Visa 2010 refused 

 		  
 larger screen - click here
 
 

Biz Visa 2009 refused 

 		  
 larger screen - click here
 
 

Tourism office Aust & WA

Tourism office Australia and WA 2009-2010
No interest in Customer feedback, not able to delivery their core objective.  
Staff are highly defensive and dogmatic when challenged.  (to view in a larger screen - click here)
 
 

Australian Passport Renewal Priority Process

Australian Passport renewal process 2010    We road test the service.        larger window - click here